Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You can always return a product, provided you do so within 14 days of receipt (the "withdrawal Period") . To return products, you can fill out the return-form, or send an email to info@cerita.eu. Upon confirmation by us, you must send the product back within 14 days. We will fully refund the purchase price within 14 days after having received your returned product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will only remove packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cerita.eu. Please note that returns will need to be sent to the following address: The Netherlands, Zutphen, Prinses Beatrixstraat 27, 7204 AX

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cerita.eu.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item at info@cerita.eu.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We don’t exchange products. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we’ve approved your return, please contact us at info@cerita.eu.

 

Questions about our Refund Policy should be sent to info@cerita.eu.