Terms of service
These are our general terms and conditions. Together with the references contained herein, these terms and conditions apply to any agreement that we enter into with you.
The address of Cerita is Prinses Beatrixstraat 27, 7204 AX Zutphen, registered with the Dutch Chamber of Commerce – Kamer van Koophandel – under number 84773677.
Should you have any questions, please do not hesitate to contact us via info@cerita.eu. You can also reach us by phone: 0624105879. and on Instagram, TikTok, and Facebook under @ceritajewelry.
We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.
ARTICLE 1 - PRODUCTS
We sell jewelry made from different (precious) metals.
ARTICLE 2 – REGISTRATION
To order a product, you must register for our service. For this, you need to provide personal information to us. You declare that you accurately provide such information and that you will keep such information up to date. We take great care in protecting your personal information (personal data). For more information, please look at our privacy statement (as published on our website). Please ensure you will use strong passwords only and that your passwords are kept secret. You are responsible for safeguarding this information and any abuse of your account resulting from the loss of this information, is for your own risk.
ARTICLE 3 – PAYMENTS
The (total) price of our Products are indicated in our webshop. You can pay on our website via iDeal, Apple Pay, Google Pay, PayPal, Visa, Mastercard, Maestro, American Express, Shop Pay, Bancontact.
We will bear the shipping costs.
ARTICLE 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
ARTICLE 5 – DELIVERY
We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. Sendcloud is our fulfilment partner and handles distribution of our products. We undertake to deliver products as soon as possible. If a delivery is delayed, we will notify you via e-mail. We guarantee that a delivery will always be made within 30 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product.
ARTICLE 6 – RETURNS
You can always return a product, provided you do so within 14 days of receipt (the "withdrawal Period"). To return products, you can fill out the return-form, or send an email to info@cerita.eu. Upon confirmation by us, you must send the product back within 14 days. We will fully refund the purchase price within 14 days after having received your returned product.
Cost for return shipments shall be borne by you.
During the Withdrawal Period, you shall exercise due care in handling the product and its packaging. You will only remove packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product.
ARTICLE 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy: CERITA Refund Policy
ARTICLE 8 – LIABILITY
We are not liable for any damages that may be caused as a result of you using the product. However, we are liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability will never exceed the purchase price of the product that caused the damage.
ARTICLE 9 – INTELLECTUAL PROPERTY
All intellectual property (including copyrights, wordmarks, and trademarks) in relation to our text, photo’s, videos or any other materials, are owned by us (or are used by us with permission of the owners). You shall refrain from committing any acts that may infringe these rights.
ARTICLE 10 - THIRD-PARTY LINKS
Certain content, products, and Services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
ARTICLE 11 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: CERITA Privacy Policy
ARTICLE 12 – COMPLAINTS
If you have a complaint, we would like to hear it. Please file your complaint as soon as possible by sending a detailed description to info@cerita.eu. We will process your complaint as soon as possible, but in any event within 2-5 working days. Should it take longer to handle your complaint, you will receive a notification within 2-5 working days to confirm that we have received your complaint, together with an indication of when we expect to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below.
ARTICLE 13 - DISPUTES
Dutch law applies to these Terms. Subject to mandatory legal provisions providing otherwise, any conflicts that may ensue from these Terms, will be submitted to the jurisdiction of the Dutch Courts, in the district Gelderland.
As a consumer you can also use the ODR-platform (Online Dispute Resolution). This platform offers a simple, efficient, fast, and low-cost out-of-court solution to disputes arising from online transactions. For more information see: http://ec.europa.eu/odr
ARTICLE 14 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
ARTICLE 15 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@cerita.eu.
Our contact information is posted below:
Cerita
info@cerita.eu
Prinses Beatrixstraat 27, 7204 AX Zutphen
You can also reach us by phone: 0624105879
Registered with the Dutch Chamber of Commerce – Kamer van Koophandel – under number 84773677
NL0040155555B47